Refund policy

Return & Refund Policy

Last updated: October 2026

30-day refunds, no return needed

If you're not happy with your order for any reason, you can request a refund within 30 days of delivery. You don't need to send the item back. Keep it, donate it, or pass it on to someone who can use it.

How to request a refund

Email mudskipperfive@gmail.com with your order number and the item(s) you'd like refunded.
Tell us briefly what went wrong. If the item arrived damaged or defective, please include a photo.
We'll reply within 1-2 business days to confirm your refund.

Please don't mail items back to us. We can't accept returned packages, and you won't need to pay for return shipping.

Damaged, defective, or wrong items

If your item arrived damaged, defective, or wasn't what you ordered, email us a photo within 7 days of delivery. We'll send a free replacement or a full refund, whichever you prefer.

Refunds

Approved refunds are issued to your original payment method within 5-10 business days. Your bank may take a few extra days to post it.

Original shipping is free, so there are no shipping charges to refund.

Cancellations

You can cancel your order for a full refund within 12 hours of purchase, or any time before it ships. Email us as soon as possible.

Limits

Refund requests must be made within 30 days of delivery.
We may decline requests that show a pattern of abuse, such as repeated refund requests on multiple orders.